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Shipping and Returns

Shipping and Returns

We make every effort to ship your order as quickly as possible with a maximum processing time of 2 business days (excludes Holidays, Weekends). Please allow up to ten business days for delivery of most in-stock items. Items ordered together may not necessarily be shipped together. You will be notified promptly of any delay.

All orders that include Next Day or 2-Day shipping placed after 1pm PST will be shipped the following business day.

 

We do not ship to PO Box or freight forwarding stations.  We only ship to US and Canada Only.

Shipping Address:

To ensure the package arrives to the correct location, please provide an accurate shipping address and/or inform us of any shipping address changes within 1 business day of the order placed.  If the package is sent and shipping address is not accurate, the customer will be responsible for the reshipping costs. (excludes items shipped incorrectly by Cooler Master)

Credit Card Notice

If you pay by Credit Card and you wish to ship it to a different address other than your billing address, please add the address to your credit card's shipping profile in order ensure a fast process time for your specific order/s.

Pay Pal Notice

If you pay by Pay Pal, please ensure your account has a confirmed shipping address to ensure fast processing.
How to confirm a shipping address

Canada Shipments:

Most of our products can be shipped to Canadian addresses. Recipients are responsible for any applicable customs duties or taxes in that country, which are collected by the carrier upon delivery. Some oversized items cannot be shipped directly to an Canadian addresses.

Shipping rates are calculated based on the weight of the order and its destination. To determine shipping rates, simply begin the checkout process. Enter the billing and shipping address information and proceed to the Review Order step. Here you can review your order with the shipping and handling charges added before entering your credit card. Click the "Return to Shipping" button to change your shipping and/or billing address. Your order is not final until you have entered your credit card information and selected "Submit Order."

For additional information, please contact our Customer Service department by e-mail or 1-888-624-5099. Please be ready with the item number and the complete shipping address.

Express Delivery: We can deliver most in-stock merchandise anywhere in the contiguous U.S. in 3-4 business days via express service for an additional charge. We cannot offer express delivery to post office boxes. Oversize items may require an extra charge. For special shipping requirements, please place your order by phone at 1-888-624-5099.

Oversize Items:

Oversize items require additional charges for shipping & handling, express delivery, and international delivery will be added to the basic shipping rates.

Shipping, Title and Risk of Loss

Shipping, handling, and insurance are additional unless otherwise expressly indicated at the time of sale. Cooler Master highly recommended the shipping of all Cooler Master orders to be insured by the carrier. Damages occurred during shipping must file claim through carrier by consumer. The consumer must notify Cooler Master of damaged or missing items from his/her order within two (2) business days after the consumer receive his/her product.

User Customization Only

For customization designs uploaded by users, please expect some lead time before the customized product can be completed. Depending on the design, expected lead time are as follow:

Chassis - 3 to 4 weeks

Return Policy

Cooler Master takes great pride in the quality of the products that we sell and, as a direct result, offer a 30-day money back guarantee on all Cooler Master products still in its/their original sealed packaging. Shipping and handling fees are not refundable. Also, a fifteen percent (15%) restocking fee may be deducted from your refund or credit if the product is opened. To return merchandise, the consumer must obtain a RMA number. The consumer must ship the merchandise within five (5) business days of receiving he/she RMA number. Moreover, the consumer must also return the merchandise to Cooler Master in its/their original packaging, in as-new condition along with all documentation that were included in the original shipment. Customer is required to cover shipping for returns. (excludes items shipped incorrectly by Cooler Master)

Warranty Terms & Conditions on Maker Made Goods

Maker made goods customize the look of your Cooler Master product. As such, minor cosmetic failures may be found, including, but not limited to, discoloration, scratches, etc.

Please contact Support within seven days after having received the product if such defects are found.  at the Cooler Master Fanzone, located at this URL:

https://account.coolermaster.com/LogOn.aspx

This warranty shall be null and void if questions or complaints regarding your Maker Made goods including outside appearances defects are not received within seven days from the time you receive the product.

Maker Made goods bought directly from Cooler Master online stores may be eligible for a limited warranty. Terms and conditions vary by region.

All Cooler Master products including electronic components such as I/O panels are still covered by Cooler Master limited warranty located here: http://www.coolermaster.com/service/warranty.html

For additional support, please sign up on Fanzone here

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